Effective ERP implementation is only possible when it is tailored to the specific needs of businesses. This is where Enterprise Consultancy Services (ECS) starts every implementation process and that level of customized support carries right through every aspect of analysis, design, testing, training, roll out and long term consulting advice.
Business requirements are thoroughly analyzed
The foundation for your solution is built during a series of Business Process Analysis and Design workshops with your staff. We facilitate the workshops to thoroughly examine your business processes, map them onto the features provided by the software and design the solution to fit your needs.
Conference room pilots verify the setup of your system
To ensure that the solution will meet your needs, we facilitate a series of pilot sessions with your staff to simulate “a day in the life” of your business from start to finish.
Training that helps your people
People can easily become overloaded with information during the critical training phase. To help your staff, we provide customized hands-on classroom training that is relevant to their job function.
Success doesn’t happen by accident - every project is thoroughly planned, risks are identified, contingencies planned for, roles and accountabilities are defined, success criteria are identified, quantified (where possible) and agreed. Regular status reports and our project collaboration web site keep you in control along the way.
Support when you need it most
We recognize that the transition to a new business system can be an anxious time, so members of our consulting team will be on-site in your organization to provide effective support to your staff, ensuring they quickly become comfortable and productive users.
To help you to use the system effectively, on a day to day basis, we provide ongoing support services including:
- Access to our support web site for help desk support
- On-site support
- Upgrades so you continue to use improved versions of your software
Life doesn’t stand still – even after your new system is up and running – so we continue to help you by adapting your systems to changing requirements or implementing it in new areas of the business. Our consulting advice ensures your systems continue to meet your business requirements.